FAQ
1. Products does Apollo India manufacture?
Apollo India specializes in manufacturing mouth-watering rusk, cookies, and Khari.
2. What makes Apollo India’s products unique?
Apollo India’s products are crafted with great care and expertise by a team of skilled bakers. The company takes pride in creating delicious flavours that are sure to tantalise your taste buds.
3. Where can I find Apollo India’s products?
Apollo India’s products can be found at various retail locations. For specific details on where to purchase their delicious rusk, cookies, and khari, you can reach out to the company directly through their website or contact their customer support.
4. What is the return policy for damaged or defective products purchased from Apollo India?
If you receive a product from Apollo India that is acknowledged as damaged or defective, you can initiate a return. Once the item is received at their facility, they will verify its condition and proceed with the refund or replacement process accordingly.
5. Are special or limited edition products eligible for returns?
To return a product to Apollo India, ensure that you inform them by sending an email to apolloindia02@gmail.com within 10 days of receiving your order. Attach an image of the item received for evaluation. Additionally, make sure the product is unused and in its original condition.
6. How should I contact Apollo India regarding a return?
For any return requests, including damaged or defective items, you can contact Apollo India by sending an email to apolloindia02@gmail.com. Provide the necessary details as mentioned in their return policy, along with an attached image of the item received, within 10 days of receiving your order.
7. What are Apollo India’s shipping days and cut-off time?
Apollo India ships Monday to Friday, excluding weekends and public holidays in India. Their shipping cut-off time is 3pm IST. Orders placed after 3pm IST will be processed on the next business day.
8. How can I track my order?
Once your order is shipped, Apollo India will send you an email with the shipping number. This number can be used to track your order on the website.
9. What shipping options are available on the Apollo India website?
Apollo India offers only one standard shipping option for orders shipped within India.
10. What is the cancellation policy for orders placed with Apollo India?
If you wish to cancel your order, you can do so within 24 hours from the time of placing the order. If the product is already dispatched or the 24-hour window has passed, the order won’t be eligible for cancellation. To cancel your order, send an email to apolloindia02@gmail.com. Refunds for eligible cancelled orders will be processed in the same mode of payment, and the processing time may take 7 to 10 working days, depending on their payment gateway.